Computer Credentials

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Information Services Philosophy -- Computer consultants and information technology employees often have a reputation of being condescending or even annoyed that people are asking for their help.  As a result, the people requesting IT services are sometimes hesitant or even defensive about their needs.

It shouldn't be that way.  I've always looked at IT as a support service.  Usually, IT departments and consultants don't generate income, therefore it is a support service, much like accounting or payroll.  For this reason, I actually prefer the term Information Services to Information Technology.  Though keeping up with current technology is important, I believe the emphasis should be on the service aspect, not the technology aspect.

This is especially important for small businesses and home users who need help with their computer services.  A consultant should help those people feel comfortable, not intimidate them.  I try to keep that in mind whenever I perform consulting jobs or work in information services.

Computer Consulting Credentials -- I have been a computer consultant for over twenty years.  I have worked on various operating systems, but specialize in the different flavors of Microsoft Windows and the application software running on that platform.  In addition to consulting, I have worked in the computer departments of several companies, most recently as Information Services Manager for a printing company with locations in four states.  Below is a list of my skills.  My résumé and references are available upon request.

• Field Technician -- Extensive experience with break/fix field repairs on laptops, desktops, IBM POS systems, and servers.

• Network Administrator -- Familiar with routers, switches, hubs, wireless networks and wide area networks (WANs), familiar with provisioning and overseeing installation of various broadband circuits.  Also proficient in firewall and Cisco router programming.

• Application Software Specialist -- Able to assist and train users in the use of various application software, as well as troubleshoot problems with software.

• Database Administrator -- Expert Microsoft Access database designer, familiar with MS SQL 7.0, MySQL.

• Website Designer -- Proficient in HTML since 1997, familiar with ASP, Javascript, and database connectivity.  Self-coded all databases and blogs on this website, as well as on dozens of other websites over the years.

• Telecommunications Specialist -- Strong familiarity with Inter-Tel Axxess phone systems, including programming and troubleshooting.  Designed and implemented an MPLS WAN with VoIP for previous employer.

• Application Designer -- Have designed and built mission-critical software/hardware configurations from the ground up, including an electronic job ticket application utilizing stand-alone touch screen kiosks and wireless networking, a shared custom quote generator for a sales department.

• Published Computer Author -- Regular contributor to ComputorEdge magazine.  (See below.)

• Hardware Troubleshooter and Builder -- Expert computer hardware troubleshooter and builder.  Can build custom computers and servers for clients based upon their needs.

• Home Networking Specialist -- Proficient in networking home computers using wired or wireless technology, as well as implementing security on home networks.

• Virus and Spyware Eradication -- Proficient in prevention of virus and spyware infection, as well as removal of viruses and spyware from infected computers.

• Chosen to be a panelist on the Tech Wars discussion at MileHiCon 37.